Updated January 1st, 2021
Sunphey Optical has implemented new safety procedures to follow the latest guidelines set by the state of WHO and to do our part to ensure the safety of our team members, valued customers, as well as our local communities. In order to maintain a safe environment for our team members and customers, we’ve implemented rigorous cleaning and disinfecting procedures within our packing and shipping process.
While we are working hard to make sure we do our best to keep up with demand, we are experiencing delays in order processing. Please allow up to 3 business days for your order to be shipped as we adjust to the new standards and procedures. We are working hard to minimize the impact to our customers while staying devoted to implementing new measures to remain safe and efficient. Please look for future updates to our COVID-19 response as it continues to develop.
Returns will be processed in the order that they are received. If you have previously requested a return label, a Customer Service associate will reach out to you shortly to start the return procedure. We appreciate your patience as we work to help you with your return.
For any assistance regarding your purchase or account, please contact our Customer Service team.
Thank you for all of your time and support during these uncertain times, and please stay safe and healthy until we meet again.
- Sunphey Optical Team
Sunphy Optics offers complimentary shipping on all orders. Orders will take 2-3 days to process and ship. Our office operates Monday through Friday, with the exclusion of U.S. federal holidays. Please note that orders placed on Saturday and Sunday will be processed the following Monday.
Sunphy Optics does not ship to P.O. Boxes, APO/FPO/DPO military address, or shipping forwarding locations.
Once your order has been shipped, you will receive a confirmation e-mail with tracking information so you can monitor your package in transit. Please click here to check your order status.
LOST OR STOLEN PACKAGES
If a package is recorded as delivered to your address, but you have not received it, please contact us at Glasses@Sunphery.com within 2 weeks of placing your order. Once you’ve reported your package as lost, our Customer Service team will reach out to Express Delivery Company to open an investigation for your package.
We work closely with Express Delivery Company as they undergo their investigations and resolve accordingly once the investigations have been finalized.
Sunphy Optics is not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please confirm your mailing details before placing an order.